This policy explains how Quantenius subscription cancellations, renewals, refunds, duplicate charges, and billing errors are handled. It forms part of the Terms of Service.
1. Cancelling a subscription
You can cancel through the Account page and the Stripe- or Link-hosted management flow made available for the transaction. Use that flow whenever possible because it records the cancellation immediately. If it is unavailable, a clear cancellation request sent from the account email to support@quantenius.com is treated as received when it reaches our mailbox; we may verify your identity before changing the account.
Cancellation normally takes effect at the end of the current paid billing period. You keep paid access until that date, and Stripe will not charge the next scheduled renewal after the cancellation is effective.
2. Refunds
Except where applicable law requires otherwise, subscription charges are non-refundable after the billing period begins, and we do not provide refunds or credits for an unused portion of a monthly or annual period. This does not limit any consumer right that cannot legally be excluded.
We will investigate duplicate charges, incorrect amounts, charges made after a timely cancellation, and paid-service failures. Other refund requests may be considered case by case. For a purchase sold through Link, Link transaction support may also process a request under the Managed Payments terms shown at checkout. Approval is not guaranteed where no legal refund right applies.
If a full refund is approved, paid access may end when the refund is issued. Where applicable law or the circumstances require a different result, we will explain the access and refund treatment before or when the refund is processed.
3. How to request help
Email support@quantenius.com from the address associated with your account. Include the approximate transaction date, amount and currency, and a short description. Never send your password, authentication code, complete card number, or card security code.
We aim to acknowledge cancellation, duplicate-charge, and other urgent billing requests within 3 business days. If a refund is approved, it is returned through Stripe or Link to the original payment method. Stripe, Link, card-network, and bank processing times vary, so the credit may not appear immediately.
4. Plan changes
The customer portal shows when a plan change takes effect and any charge or credit before confirmation. Changes to a less expensive plan or shorter billing interval may be scheduled for the end of the current period according to the portal settings shown at the time.
5. Payment disputes
Please contact us promptly so we can investigate a charge. This request does not waive any right you may have to contact your payment provider or exercise a legal remedy.
6. Changes and contact
We may update this policy for later purchases or renewals. We will update the version or effective date and provide notice when required. Questions can be sent to support@quantenius.com.