For account, billing, privacy, security, content-rights, or technical support, email:
We aim to acknowledge requests within 10 business days. Complex investigations or requests involving a service provider may take longer, but we will provide an update where reasonably possible.
Help us locate your request
- For account or privacy requests, write from the email address associated with your account.
- For billing requests, include the approximate date, amount and currency, and a brief description.
- For content-rights reports, identify the page, material, and basis of the concern.
- For security reports, describe the issue without accessing other users' data or disrupting the service.
Protect sensitive information
Never send your password, authentication or MFA code, complete payment-card number, card security code, private key, or recovery code. Quantenius support will not ask for these items by email.
Self-service billing
Signed-in subscribers can open the Account page and Stripe customer portal to view invoices, change payment details, switch plans, or cancel. See the Refund and Cancellation Policy for billing-request information.
Privacy requests
Access, correction, deletion, and related requests are handled by the Data Protection Contact, Quantenius and are described in the Privacy Policy. Email support@quantenius.com. We may need to verify your identity before disclosing or changing account information.